Thursday, May 23, 2013

Support

 

Hurricane Lasers Supporttech support

 

Support is available Monday through Friday
9:00 am to 6:00 pm PST
Call 855.5LASERS or 855.552.7377 

 


    Description  

 

 

 
 

Sales Suppport

Need help finding the right Laser? Our Sales staff will be happy to help you find the right Laser for you. You can email sales@hurricanelasers.com or call us today.  

 

 

 

Laser Support

Have a question about your laser? Call 855.5LASERS or email us to have someone from our Tech Support Team contact you.

 

 

 
  Downloads

Download manuals for your Hurricane Lasers System:


Hurricane Lasers Manual January 2013

 

HOW TO ALIGN YOUR LASER (Category 2-5): Align Optics Dec 2012

 

Looking for the Scan Gap Conversion Chart?

 

Need to adjust your power supply?  Here's How.

 

Here is the Leetro manual they provide with their software. It is not easy to understand, but all of the functions of the laser are in here. We are in the process of rewriting the manual in easier to understand language.


Laser Cut 5.3 Manual from Leetro - "Chinglesh Warning"

Rotary Manual updated January 2013

 

 
 

Looking for the Windows 7 / 8 Driver for USB?  Please install this driver first - then the updates below.  If you already installed LaserCut and the laser will not communicate - uninstall driver and reinstall this one.  Windows 8 requires you to update driver via the internet before correctly communicating. See our forum for more directions.

We are continually changing our machines to meet the needs of our customers. They have told us they want to go faster like our machines built specifically for engraving speed. To accomplish this, we are replacing the gears on the higher wattage tubes with faster gears designed for engraving rather than just for cutting material. These photos and this chart will help you determine which gears you have and the correct settings for your machine.

These new gears are on most of the new green machines and all Category two and above 60W machines. If your gears are 1 and 3/4 inches - you have an E machine. If your gears look larger and measure 2 and 3/4 inches - you have a C machine. Agnes and Floyd Machines have their own gear system.

When you install your drivers, your machine bed size should match the bed size in your machine. This is so you can layout your material and make your drawing properly inside LaserCut. If your Move and Need Pulse are not correct, you may draw a 100mm x 100mm square and it comes out the wrong size when you download it to the machine. Or a circle becomes an oval.

  gear 24 gear 36
 

 

  Software Updates 

PLEASE PLEASE PLEASE create a restore point before downloading.  If you have a dongle already installed on your system, it DOES NOT need to be attached when doing upgrade.  If you have never installed LaserCut, it DOES need to be attached during installation.

Download our LaserCut Updates Here as of February 2013 including Print Driver:

Lisa 3040   16"x12" Engraving Area

Agnes 3040   16"x12" Engraving Area

Floyd 5030   20"x12" Engraving Area

Ivan 5040 C   20"x16" Engraving Area

Ivan 5040 E   20"x16" Engraving Area

Hugo 6040 C   24"x16" Engraving Area

Hugo 6040 E   24"x16" Engraving Area

Charley 900 C   36"x24" Engraving Area

Charley 1060 C   40"x24" Engraving Area

Charley 1060 E   40"x24" Engraving Area

Andrew 1290 C   48"x36" Engraving Area

Andrew 1290 E   48"x36" Engraving Area

Katrina 1512 C   60"x48" Engraving Area

Katrina 1512 E   60"x48" Engraving Area

Wilma   98"x51" Engraving Area